I’d say the major issue with behaviour is identity, in the sense that if an employee has the inner identity that he or she is good at dealing with customers, then whatever situation arises, that employee will tend to deal better with customers than if they perhaps believed that they couldn’t cope with people. Give someone a positive identitiy that they would lose if they didn’t live up to it, and they will run a thousand miles for you.

I think that also, deep down all of us want to feel that we are adding value to mankind and acknowledgement of our work by our boss can help to feel fulfillment in this way.

A phrase promulgated by the DVD, “The Secret” is that of “What you appreciate, appreciates”. Whilst propounders of “The Secret” would apply this concept to all manner of things, it is my belief that the primary mechanism for such “The Secret” is one of interaction of subconscious minds (for me the physical manifestation of “things” in our lives are owing to the interaction of our subconscious minds with those around us). Thus I would say that interaction in a work place environment is a primary situation, where this “law” holds true. (Incidentally, it is for this reason that I prefer the paragraphs which are titled in the positive such as “Be creative”, over the non-positive titles)

Overall, a thought provoking blog.