From a Trainer’s point of view, preparing to deliver Virtual training is quite different from normal face-to-face classroom learning. It requires acquiring new skills and perhaps adapting the normal method of delivery of a subject. In a series of Posts, we here at Infero are going to take you through planning, preparing and delivering a successful Virtual training session.

Platform and Equipment

The first and most important step is to invest In Stable, Reliable Virtual Technology. It is a mistake to not take time and effort to find the best platform for the training that is being delivered. There are lots of online meeting platforms, the most well-known being GoTo Webinar, WebEx and Zoom. Before deciding on which is the best for you, think about the following:

• Is the training for small groups, large audiences, or both?
• Can the training be accessed on multiple platforms and devices, such as phones and tablets?
• Do you need a platform specifically designed to support learning delivery?
• Does the platform allow the upload of shareable files and content to a secure location?
• What are the platform’s messaging capabilities and how can they be used effectively?
• Will the Training need Whiteboards, break-out rooms, annotation tools, the ability to look at attendee’s screens and other such tools?

Before deciding on a particular product, it may be useful to sign up for the free time-limited trials that many platforms have. They can be tried out to see if they are a match for your Trainers and for your material.
It is also really worth Investing in a Hands-free Headset, with a good quality microphone. Make sure it fits well and is comfortable, as you may be wearing it all day.

Preparing for Technical Difficulties
When delivering virtual training, technical problems will happen. There can be issues with sound/video, attendees being unable to connect to or access the meeting, the trainer’s machine crash and more. Prepare by:

• Trying to anticipate all possible problems and have a plan in place to address each one. As a trainer rehearse and practice with the software as much as possible. Practice, Practice, Practice.
• Having backup equipment and solutions ready if something fails.
• When picking the platform that you are going to use, ensure it has good technical support.
• Preparing attendees: they should know how to set up their systems and have the appropriate software installed beforehand.
• Keeping the Technology as simple as possible, but make sure it is reliable and you have tested it properly.

We all know Murphy’s Law, but don’t forget O’Toole’s Law: Murphy was an optimist.

Prepare the Physical Space

The space and environment also need preparation. not just the technology.

• Consider the background – a clear wall is best.
• Check the light source – generally it is best if the light source comes from behind the screen.
• Think about seating and standing positions when training and how to transition, if you plan to do both.

Training Material

It may be useful to look at and the training material you plan to use. Ask if the content can be divided into smaller sections, delivered in shorter sessions. Remove any excess material. Use visual aids but keep words and images to a minimum. Get rid of anything you don’t need.

Preparing is just the start, however. Come back again for our next post on delivering successful Virtual Online Training,