We all know just how important effective communication is, especially in a changing world, where much more communicating is done remotely. Building communication skills is critical to your personal and professional success. Strong communications skills help us build trust, can prevent or resolve problems, provide clarity and direction, create better relationships, increase engagement, improve productivity and promote team building.
Good communication improves relationships, both in work and in your personal life with friends and family members.
Fundamentals of Communication
Infero Training’s one day Fundamentals of Communication course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
Delivery Method – Instructor-led, group-paced, online or classroom-delivery learning model with structured hands-on activities.
Target Students – Business professionals who are interested in learning effective written and verbal communication techniques.
Prerequisites – Ability to use Microsoft Word is an advantage.
Course Objectives
Upon successful completion of this course, students will be able to:
- Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
- Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
- Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
- Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
- Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.
Course Content
Lesson 1: Understanding Business Communication
Topic 1A: Identify Basic Communication Techniques
Topic 1B: Describe Formal and Informal Communication
Lesson 2: Communicating in Writing
Topic 2A: Write Effective Business Documents
Topic 2B: Write Effective Business Letters
Topic 2C: Write Effective Emails
Topic 2D: Write Effective Reports
Lesson 3: Communicating with Graphics
Topic 3A: Create Graphics for Business Communication
Topic 3B: Communicate Static Information
Topic 3C: Communicate Dynamic Information
Lesson 4: Using Verbal and Non-verbal Communication
Topic 4A: Describe Verbal and Non-verbal Communication
Topic 4B: Identify Elements of Effective Meetings
Topic 4C: Identify Elements of Effective Presentations
Topic 4D: Read Body Language
Lesson 5: Communicating Electronically
Topic 5A: Using Voice Communication in Business
Topic 5B: Using Internet Communication in Business
Infero also has courses on Advanced Communication Skills, Effective Presentations, Face-to-Face Communications, Communication Skills for Leaders and many others. Find out more here.
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