Monthly Archive for April, 2021

How to Be a Great Communicator

We all know just how important effective communication is, especially in a changing world, where much more communicating is done remotely. Building communication skills is critical to your personal and professional success.  Strong communications skills help us build trust, can prevent or resolve problems, provide clarity and direction, create better relationships, increase engagement, improve productivity and promote team building.

Good communication improves relationships, both in work and in your personal life with friends and family members.

Fundamentals of Communication

Infero Training’s one day Fundamentals of Communication course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.

Delivery Method – Instructor-led, group-paced, online or classroom-delivery learning model with structured hands-on activities.

Target Students – Business professionals who are interested in learning effective written and verbal communication techniques.

Prerequisites – Ability to use Microsoft Word is an advantage.

Course Objectives

Upon successful completion of this course, students will be able to:

  • Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
  • Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
  • Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
  • Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
  • Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.
Course Content
Lesson 1: Understanding Business Communication

Topic 1A: Identify Basic Communication Techniques

Topic 1B: Describe Formal and Informal Communication

Lesson 2: Communicating in Writing

Topic 2A: Write Effective Business Documents

Topic 2B: Write Effective Business Letters

Topic 2C: Write Effective Emails

Topic 2D: Write Effective Reports

Lesson 3: Communicating with Graphics

Topic 3A: Create Graphics for Business Communication

Topic 3B: Communicate Static Information

Topic 3C: Communicate Dynamic Information

Lesson 4: Using Verbal and Non-verbal Communication

Topic 4A: Describe Verbal and Non-verbal Communication

Topic 4B: Identify Elements of Effective Meetings

Topic 4C: Identify Elements of Effective Presentations

Topic 4D: Read Body Language

Lesson 5: Communicating Electronically

Topic 5A: Using Voice Communication in Business

Topic 5B: Using Internet Communication in Business

Infero also has courses on Advanced Communication Skills, Effective Presentations, Face-to-Face Communications, Communication Skills for Leaders and many others. Find out more here.


There are so many interesting books, and we all struggle to find more time to read them. How to find time to go through an endless ocean of books?

Here are 5 Ways to Read More Books:


Just as people reserve 30 minutes a day to exercise, you can increase reading volumes by five times by simply engaging in a book each morning during breakfast.

Wake up a little earlier each day and read while you drink your coffee, spend   half an hour before bedtime reading, and read a few pages while you are having your lunch breaks. It usually takes up to six weeks to develop a habit.


Learn to read a book while you’re doing something else that doesn’t require your full attention. You can read or listen to books while working out, cooking, cleaning, and even walking.


Listening to audiobooks is not cheating.

Audiobooks are one of many ways to enjoy a good book, and they are amazing when it comes to multitasking. You can listen to an audiobook while driving, exercising, walking, cooking!


Sometimes, no matter how much we are enjoying a book, we are just not in the mood to read it. It can hold us back and give a feeling of dissatisfaction.

So, why not to start reading another book in a different genre?

You can come back to the one you started earlier when you feel you are ready for that.


Having a cosy space where you like spending time can help you read more books. Create a special nook in your home with a comfy chair, good lighting, and everything you like to have while reading.

Prepare your favourite snacks, drinks, turn off your gadgets, and enjoy your book.

It will make your reading time less of a chore and more of an opportunity to relax and lose yourself in a very good book.

Remember, that reading should be fun, not something that feels like hard work. Enjoy your reading!

What Version of Office Have You Got?

Having the most up to date version of Microsoft Office (now known as Microsoft 365) is good, as you can use all of the new functionality which Microsoft have added. However even older versions have all of the features that most people need.

If you are unsure what version of Microsoft Office you have then open either a Word document or Excel Workbook, choose File from the top left corner, and then click either Account or Help on the left navigation bar. You’ll see your Office version and information under Product information, on the right side of the window.

If you don’t see Account or Help after clicking File, you may be using an older version of Office. Open one of your existing Office document or create a new document open in any of the Office applications such as Word or Excel. You should be able to match your version with the screenshots below.

Office 2019,2016 and 2013

Office 2010

Office 2007

Office 2003 has text-based menus on the gray-bar and the menu headings:

FileEditViewInsertFormatToolsTableWindow, and Help

If you have any questions, please don’t hesitate to contact us here at Infero Training.

Get Caught Reading Month

Get Caught Reading Month

May is Get Caught Reading Month. The main goal of the campaign is to remind people of all ages that it is actually fun to read.

Here are six ways you can celebrate Get Caught Reading Month:

  1. Just Start Reading

All you need to do is dig into a book and forget about everything else. Take your favourite book and read it on your lunch break, or while you’re enjoying a quiet coffee break, and keep that book by your side at all times.

The most important thing is not to put it out of sight; whilst your book is easily reachable, there are more chances for you to get back to reading.

  1. Form a Book Club.

Gather a group of eager readers and enjoy a masterpiece together. It’s a great way for people to interact with each other and explore shared literary interests.

  1. Invite a Mystery Reader

Each week invite a guest into your club; it could be a local celebrity, or a local author. This will keep your book club members excited about who will be coming in and what book they will read next. 

  1. Invest in a Digital Reader

Many of us nowadays have digital readers, so charge up its battery and load it up with your favourite books.

There are many books available digitally for a lower price than print copies or even for free.

  1. Set Aside a Special “Reading time”

This is set “Reading time” when everybody who wants to be involved needs to stop what they’re doing and start reading.

For those who are a little reluctant, you can provide a treat during “Reading time”. This might be especially good for children, encouraging them read more.

  1. Get caught reading to children.

Find a snug spot at home or outdoors and create a routine that goes on for the whole year and not just this month.

Happy reading!