We all know just how important effective communication is, especially in a changing world, where much more communicating is done remotely. Building communication skills is critical to your personal and professional success.  Strong communications skills help us build trust, can prevent or resolve problems, provide clarity and direction, create better relationships, increase engagement, improve productivity and promote team building.

Good communication improves relationships, both in work and in your personal life with friends and family members.

Fundamentals of Communication

Infero Training’s one day Fundamentals of Communication course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.

Delivery Method – Instructor-led, group-paced, online or classroom-delivery learning model with structured hands-on activities.

Target Students – Business professionals who are interested in learning effective written and verbal communication techniques.

Prerequisites – Ability to use Microsoft Word is an advantage.

Course Objectives

Upon successful completion of this course, students will be able to:

• Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
• Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
• Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
• Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
• Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.

Course Content

Lesson 1: Understanding Business Communication

Topic 1A: Identify Basic Communication Techniques

Topic 1B: Describe Formal and Informal Communication

Lesson 2: Communicating in Writing

Topic 2A: Write Effective Business Documents

Topic 2B: Write Effective Business Letters

Topic 2C: Write Effective Emails

Topic 2D: Write Effective Reports

Lesson 3: Communicating with Graphics

Topic 3A: Create Graphics for Business Communication

Topic 3B: Communicate Static Information

Topic 3C: Communicate Dynamic Information

Lesson 4: Using Verbal and Non-verbal Communication

Topic 4A: Describe Verbal and Non-verbal Communication

Topic 4B: Identify Elements of Effective Meetings

Topic 4C: Identify Elements of Effective Presentations

Topic 4D: Read Body Language

Lesson 5: Communicating Electronically

Topic 5A: Using Voice Communication in Business

Topic 5B: Using Internet Communication in Business

Infero also has courses on Advanced Communication Skills, Effective Presentations, Face-to-Face Communications, Communication Skills for Leaders and many others. Find out more here.

Having the most up to date version of Microsoft Office (now known as Microsoft 365) is good, as you can use all of the new functionality which Microsoft have added. However even older versions have all of the features that most people need.

If you are unsure what version of Microsoft Office you have then open either a Word document or Excel Workbook, choose File from the top left corner, and then click either Account or Help on the left navigation bar. You’ll see your Office version and information under Product information, on the right side of the window.

If you don’t see Account or Help after clicking File, you may be using an older version of Office. Open one of your existing Office document or create a new document open in any of the Office applications such as Word or Excel. You should be able to match your version with the screenshots below.

Office 2019,2016 and 2013

Office 2010

Office 2007

Office 2003 has text-based menus on the gray-bar and the menu headings:

File, Edit, View, Insert, Format, Tools, Table, Window, and Help. 

If you have any questions, please don’t hesitate to contact us here at Infero Training.